Being prepared for peak season is a critical part of any manufacturing, fulfillment, reverse logistics or distribution-based business. And with 2020 eCommerce sales up 30 percent, peak was likely even more important to the success of your company this season. It’s also been estimated that $115 billion in merchandise will be returned through the end of January, up from $100 billion in 2019.
Assessing how peak went this year can help your business make improvements in the future. Use this evaluation to reflect how your peak season went this year.
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